Refund policy

OVERVIEW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. NOTICE The right of return does not apply to fully custom-made products. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@musketworks.com. We will provide additional shipping information by e-mail. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return costs are paid by the customer unless we have made an error. Send us a copy of the shipping costs receipt when returning faulty or damaged products. You can always contact us for any return question at contact@musketworks.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.  

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@musketworks.com. 

WARRANTY

 All Musket Works products are guaranteed against manufacturer’s defects for the practical product lifespan. Practical lifespan means the usual wearable life of the product and will be dictated by Musket Works case by case. The warranty covers damage caused to the product due to defects in materials and workmanship.

Should our product fail due to those reasons we will, at our option, repair or replace the product to its original owner without cost. We will make the determination of what will be covered under the warranty as we inspect the product. The warranty does not cover normal wear and tear, damage caused by misuse, cuts, burns and abrasion, cosmetic damage, mold or chemicals and unauthorized modifications.

Any case referring to warranty please contact us by e-mail: contact@musketworks.com.

REPAIR

Musket Works products are made to last and are constructed to the highest quality standards. Our products are meant to be used at severe conditions and are made to endure very demanding use. Eventually every product will show signs of wear and tear or get damaged. If able to, will repair your Musket Works Products at low cost. The cost of the repair will be dictated case by case.